What if you could give every customer access to an AI assistant that knows your products, understands your policies, and can navigate your documentation — without building or hosting anything?
That's a Seeded AI App for customer support.
How It Works
You create a seed containing:
- 1. Company Context — What you do, what you sell, who you serve
- 2. Support Instructions — How to answer common questions, when to escalate, what tone to use
- 3. Resource URLs — Links to your help pages, documentation, pricing, policies
When a customer loads this seed into their AI (via link or QR code), their AI becomes your support agent. It fetches your public content, follows your instructions, and helps the customer — all without touching your infrastructure.
Example Seed Structure
## About Acme Corp Acme provides industrial automation tools for manufacturing. ## Support Resources For technical troubleshooting: https://acme.com/help For pricing and plans: https://acme.com/pricing For shipping and returns: https://acme.com/shipping For product documentation: https://acme.com/docs ## Instructions - Match the customer's question to the appropriate resource - Fetch the relevant page and help them find their answer - For account-specific questions (order status, billing), direct them to https://acme.com/login - Keep responses helpful and concise
What This Replaces
| Traditional Helpdesk | Seeded AI App |
|---|---|
| Build chatbot | Write a seed |
| Train on your data | Point to your URLs |
| Host infrastructure | Nothing to host |
| Pay per conversation | Free |
| Maintain and update | Edit the seed |
| Users distrust company bot | Users trust their own AI |
What You Can Cover
Since this uses public data only (no authentication), it works best for:
- Product information and specifications
- Pricing and plan comparisons
- Setup and installation guides
- Troubleshooting common issues
- Policy questions (returns, shipping, warranties)
- Feature explanations
- Getting started guides
What You Can't Cover
Account-specific questions still require your existing support channels:
- Order status
- Billing and invoices
- Account settings
- Personalized recommendations based on purchase history
For these, the seed instructs the AI to direct users to your login portal or contact support.
The Business Case
Cost
Near zero. You're leveraging the user's AI subscription, not paying for compute.
Maintenance
Minimal. Your help content already exists — you're just making it AI-accessible.
Scale
Unlimited. Every customer interaction runs on their hardware.
Coverage
Handles the ~80% of support questions that don't require account access.
Getting Started
- 1. Audit your existing help content — what pages answer common questions?
- 2. Organize URLs by topic (technical, pricing, shipping, etc.)
- 3. Write brief instructions for how the AI should behave
- 4. Create your InstantContext profile with this information
- 5. Share the link or QR code with customers
Your customers' AI becomes your support team.